Terms & Conditions
We would like to thank you for your interest in our lighting design company and appreciate you taking the time to read this introductory letter as well as our commercial terms to gain a thorough understanding of willowlamp and the way we work.
The willowlamp lighting company is a small but highly successful South African designer lighting brand, based on the design and manufacture of a very diverse range of lighting designs.
These range from the small simple elegant table and standing lamps to striking pendants and intricate chandeliers, illuminated sculptural art forms, and massive custom-made lighting installations.
We work with renowned architects and interior designers on a variety of bespoke lighting projects within the residential and hospitality industries.
The designs are all based on one simple yet highly ingenious idea: a patented method of attaching metal ball-chain to laser-cut steel frames.
This system, which uses a tiny notch in the frame to form a fastener-free chain curtain system, unleashes endless design possibilities.
A major benefit to our clients is that although the result may be a massive sculptural feature chandelier, all of our light fixtures are packaged using a ‘flat-pack’boxing method. This simplifies the delivery and keeps freight costs affordable.
Over the past 15 years, we have won several prestigious awards and have been showcased at numerous design fairs and shows both locally and abroad.
willowlamp is distributed globally via our trading partners and also directly to the consumer and the trade.
Everything we make is painstakingly hand-assembled in-house at our factory in Cape Town.
All our components are made from the highest quality materials, which we have scoured the earth to find. Given that the metal materials we use are natural materials, there may be slight variations in the final chains used compared to the samples provided, and each sample may also be slightly different from the next.
We use the best systems and technologies available to integrate into our lighting designs.
Keeping apace with global trends we can also offer most of our designs (on request) in more energy efficient LED lamps.
Learn more about the above on our website.
The willowlamp’s lighting design opportunities can be divided into two main streams: Collections and Custom Designs:
Collections: Our tried and tested, award-winning light designs have been refined over the years.
Each unique piece is made to order and lead time depends on the complexity of the design and size of the order.
The best way to familiarize yourself with our full range of light designs is to download willowlamp’s catalogues.
The Collections are divided into four main groupings:
Custom Design: The design and manufacture of custom lighting projects is a more complex process with a longer lead time (10-12 weeks on average but pending confirmation on receipt of a brief), which usually only commences once the final design drawings have been signed off by all trading parties and the client.
We are a small business and therefore only take on a limited number of custom design projects as this is an exclusive service that enables us to create large installations, ‘once‐offs’, and limited editions.
We have created installations worldwide in very prestigious locations from private homes to hotel foyers. View custom lighting projects along with our hospitality, commercial and residential projects.
We welcome our clients and resellers to explore the endless possibilities that the willowlamp design methodologies, materials, and bespoke tailoring system offer and to collaborate with us to create completely new designs for specific requirements.
We reserve the right to use only the best quality materials and exercise creative license as a distinctive and patented luxury lighting brand to ensure all manufactured pieces are in line with willowlamp’s standards and recommended styling, particularly with custom work.
Tailoring and Finish Options: All willowlamp products are available in ‘different chain finishes’ and what we call ‘tailoring’ (slight adjustments).
A Note on Natural Materials & Lighting: Kindly note there may be slight variations in the final chain finish used compared to any digital or physical swatch provided as our metal ball chain is made from natural materials, which also antique over time in their own unique environments. Variations can also occur with changes to the surrounding light and the types of bulbs used (i.e., halogen vs. LEDs) and the type of lighting installed within the luminaire’s space itself.
Learn more about our standard, nonstandard, and custom request finishes available on our website.
Learn everything you need to know about choosing our rust finish in this article.
Upon special request, any of the standard designs may be altered even further to suit individual requirements.
For example, we can make standard designs larger, or we can use LEDs instead of incandescent halogen lamps.
You will find that our high level of customer service and ability to suit customers’ needs is what sets willowlamp apart from nearly every other lighting company.
Tailoring may have some impact on the final price if the adjustments are substantial.
Please note that we can make enlarged versions of any of our designs, however, we regard these as part of ‘Custom Design’ – i.e., extending a 1000mm diameter Flower of Life or Protea chandelier will fall under custom design. We have produced custom Flower of Life chandeliers up to three meters in diameter, for example.
In addition to producing these designs, we also offer a high level of customer service and can help facilitate freight by sea or air as a complimentary service. Kindly note regarding freighting goods outside of South Africa, where we manufacture, we only provide “DAP” – “Deliver at Place”.
Depending on the circumstances and the customers’ needs, our standard lead time for our ‘willowlamp collections’ may vary. Kindly note, the below are simply guidelines and a production lead time will need to be confirmed just prior to final confirmation based on the order volumes in production at the factory at the time of inquiry and order placement request.
Please always confirm lead times at the time of placing an order to ensure that we can meet your deadline.
Purchasing a willowlamp- Our Process
Here is our step-by-step procedure for ordering from us:
To release final payment BEFORE delivery.
For trade partners we offer a complimentary and discretionary integrated sales and marketing service:
The willowlamp combined brand reach is considerable and we enjoy working collaboratively and strategically with our partners and can support projects in numerous ways, as additional value:
Kindly note, all placements are at the discretion of willowlamp’s in-house marketing team.
The provision of quality content including high-quality photography, copy and pull quotes, ensure a greater chance of coverage.
For any inquiries relating to the above information, kindly contact us.
Please click on the link below to read our commercial terms and conditions. Kindly note that our website T&Cs supersede any previously provides terms and are the most updated version to be referred to and adhered to due to lengthy and complex communication cycles and project life spans.