willowlamp is a small but highly successful South African brand, based on the design and manufacture of a very diverse range of lighting designs. These range from small simple elegant pendant table and standing lamps, wall sconces, intricate chandeliers, to ‘Art Pieces’ right up to massive custom-made lighting installations and our ‘signature concepts.’ The designs are all based on one simple yet highly ingenious idea: a patented method of attaching ball-chain to laser-cut steel frames. This system, which uses a tiny notch in the frame to form a fastener-free chain curtain system, unleashes endless design possibilities.
Although we do offer table and standing lamp models, it is the pendants and chandeliers that are our most inspirational and enduring designs. A major benefit of all of these is that although the end result may be a massive sculptural feature chandelier, they are completely ‘flat-pack’ which simplifies the delivery and keeps freight costs affordable.
Over the past 20 years we have won several prestigious awards and have been showcased on numerous design fairs and shows both locally and abroad. willowlamp is distributed globally via our trading partners and also directly to the consumer and the trade. Everything we make is painstakingly hand assembled in-house at our factory in Cape Town. All of our components are made from the highest quality materials, which we have scoured the earth to find the best systems and technologies to integrate into our lighting designs. Keeping apace with global trends we can also offer all of our designs in the more energy efficient LED lamp alternative.
willowlamp’s products and services are divided into two main streams: Standard Collections which are our made to order products and Signature or Custom Design. Both of these offerings allow for a high degree of customization finishing options and tailoring:
Standard Collections: our tried and tested, award winning designs which we have refined over the years, which are made to order on a short lead-time (3‐8 weeks average) depending on the complexity of the design and size of the order. The best way to familiarize yourself with these is to study the website www.willowlamp.com or download our e-catalogue. The Collections are divided into four main groupings:
Within which are numerous ‘families’ of designs. Each of these are available in various types/models, sizes, finishes and are further customizable upon request.
Signature Concepts & Custom Design: The design and manufacture of custom lighting projects is a more complex process with a longer lead-time based on the complexity of the design or projects. Production only commences once the final design drawings have been signed off by the client. We are a small business and therefore only take on a limited number of custom design projects as this is an exclusive service that enables us to create large installations, ‘one‐offs’ and limited editions. We welcome our clients and resellers to explore the endless possibilities that the willowlamp system offers and collaborate with us to create completely new designs for specific requirements. Some of our custom design projects can be viewed in the ‘custom lighting projects’ under ‘projects’ on our website.
Our ‘Signature Concepts’ offering is our highest tier of custom design. These are true works-of-art that are often monumental in scale projects. We have created installations worldwide in very prestigious locations from private homes, restaurants to hotel lobbies. We have created a dedicated page on the website called ‘signature designs’ to help explain this offering.
Finish Options: All willowlamp products are readily available in ten ‘standard chain finishes’. However there are also a more ‘non-standard chain finishes’ that can be arranged on special request but which are subject to longer lead times and additional costs. To review our non-standard finishes as well as our comprehensive materials and finishes guide please view the finishes page under the products tab on our website.
Metallic Finishes: silver (chrome), brass (polished), copper (lacquered) and smoke (blackened nickel). Please note that Mixing of Metallic finishes is also an option and there are many examples on our finishes page under products. All metallic finishes are combined with brushed stainless steel laser-cut frames and chrome plated brass for all the rest of the parts and components.
Colour Finishes: white gloss, red gloss and black gloss. These are the only colours that we keep in stock but any pantone colour is possible upon special request. This does require additional costs and increased lead time. All colour finishes are combined with brushed stainless steel laser-cut frames and chrome plated brass for all the rest of the parts and components.
Oxidized Finishes: Black oxide (lacquered) and rusted steel (lacquered). Unlike the other two above finishes the oxidized finish is a matching finish and the laser-cut mild steel frames, the steel chain and brass machined components are given the same matching oxidized treatment then lacquer sealed to prevent further oxidation.
Tailoring, Chain Length and Drop: All willowlamps can be adjusted and ‘tailored’ to suit specific site conditions and requirements, such as the overall drop or total height of a fitting. Upon special request any of the standard designs may be altered even further to suit individual requirements. For example we can make standard designs larger or we can to use LEDs instead of incandescent lamps. You will find that our high level of customer service and ability to suit customers needs is what sets willowlamp apart from nearly every other lighting company. Tailoring may have some impact on the final price if the adjustments are substantial. Please note that we can make enlarged versions of any of our designs, however we regard these as part of ‘Custom Design’ discussed in the next section below
Depending on the circumstances and the customers’ needs, our standard lead-time for our ‘willowlamp collections’ may vary.
Please always confirm lead times at the time of placing an order to ensure that we can meet your deadline.
Step by step procedure for ordering of bespoke willowlamp Collection and/or custom designed items:
1. Once we receive your request, we will provide you with information pertaining to the design you are interested in.
*In the case of custom design, a detailed project scope and brief and/or questionnaire and budget will also be required for evaluation and appraisal of the project. This process may be done collaboratively.
2. Once you have decided on the design, as well as the colour finish and tailoring please confirm everything in writing or by completing our specification sheet and returning it to us. We will quote you accordingly.
*In the case of custom design, this process may become a lengthy process and we may also require a ‘designers fee’ depending on the project scope.
3. If you accept our quotation, please allow us to provide you with a pro-forma invoice in order to make payment. We request a 50% deposit in order to commence with production. Once the client pays a 50% deposit the order is secured and the lead-time is calculated from that date.
*In the case of custom design the design drawings need to be completed and signed off prior to the commencement of manufacturing lead-time whereupon a confirmed delivery date is issued to the customer. Often there is a considerable delay between quoting and ordering and we urge the customer to confirm the final delivery date making their deposit or installation commitments see clauses 2.3 and 2.4 in our Commercial Terms.
4. Once the delivery date approaches, a final commercial invoice is issued and the client is instructed to release final payment BEFORE delivery. The client (or agent) is welcome to inspect the goods at our factory before final shipment by prior arrangement.
5. The goods are tested, well packed and labeled with appropriate details and instructions. All goods are sent with full documentation. Please make sure that you notify us of any special requirements well ahead of the delivery date.
6. Delivery is for the clients cost.
7. When you receive the goods the onus is on you to ensure that they have arrived in good order and if there are any damages or defects to document these and notify us immediately.
Step by step procedure for ordering of bespoke willowlamp Collection piece/s online.
The terms and conditions herein up to and including section 10 relate to all customer types including, enquiry based orders for products, enquiry based orders for custom designs & projects and online orders. However section 11 pertains specifically online orders only which are limited to South African customers and are intended only a convenience for small order up to R125,000. The clauses in section 11 relating specifically to online orders supersede everything else in the rest of our terms and conditions in the event that there is any conflict.
We will do our best to accurately display the goods, specifically regarding their colour, description, and price, both in our showrooms and on our website.
We operate a constant improvement methodology where designs are updated and improved, when necessary, to improve small details in the aesthetics or to improve performance or avoid issues. This means that our specifications may change without notice and that whilst our products remain essentially identical to the sample on display or on our website, there may be reasonable changes and updates made over time that means it is not identical.