(This privacy statement should be read in conjunction with the terms and conditions of our website)
Willowlamp believes that your personal information is your most valuable asset and that it should be protected.
WILLOWLAMP is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently. This Privacy Statement outlines our practices when it comes to personal information and it forms part of the terms and conditions for our credit products, lay-bys, e-commerce, employment relationships and relationships with our customers and service providers.
The type of personal information that we collect, depends on the type of products or services that you choose to make use of, or select when you open an account, shop or browse online, enter one of our competitions or shop in our stores. Generally, we collect the following personal information:
We will collect personal information directly from you and, depending on the type of products/services used by you, it may be collected when you:
For us to provide you with our products/services we may have to collect and process your personal information. This means that the processing of your personal information may be required and should you not wish for us to do so you will not be able to continue with purchasing our products/services.
This will depend on the type of products/services that you are using but your personal information may be used for the following purposes:
There will also be instances where we are required by law or have another justification to process your information. We have a legitimate interest to process your personal information in order for us to promote our business, brands and products and services:
We do not generally share your personal information with third parties but there are instances where we are required by law to do so; where we need to do so in order to provide you with our services and/or where you have consented to us sharing your personal information with third parties. Where we share your information with service providers, we conclude agreements (where possible) to ensure that your personal information is only used for the purpose for which we collected it from you.
We will share your personal information:
Protecting and securing your information is very important to us and we will take all reasonable and practicable steps to ensure that your personal information is secure. We stay up to date with industry best practice and the latest technologies. Should you have any questions regarding the safety of your personal information you are welcome to contact our Customer Care Support Team on firstname.lastname@example.org
We keep your personal information for as long as any contractual and legal requirements, credit risk, fraud detection and customer service periods require, as well as to comply with regulatory requirements, and the resolution of disputes or fraud prevention.
f you are a minor (under the age of the 18 years), please ensure that you have your parent’s/guardian’s permission to operate our website. Your parent/guardian must ensure that they consent on your behalf to the processing activities set out in this Statement.
It is very important to us that you are aware of your rights when it comes to your personal information and we therefore need to inform you of the following options:
To update, correct, to delete or de-identify your information (where possible), please contact your sales consultant or our Customer Care Support Team on our contact details listed.
We ask you to inform us when your personal information changes so that we can keep your details up to date.
If you are not happy with our response, or you feel aggrieved in any manner whatsoever, you may contact the Information Regulator on the numbers below.
Head Office: +27 (0) 10 023 5200/14
Cell phone: +27 (0) 82 746 4173
General enquiries: email@example.com
JD House, 27 Stiemens Street
Braamfontein, 2001 (with effect from 1 April 2021)
or P.O Box 31533, Braamfontein, Johannesburg, 2017
Amendments To This Privacy Statement
We may amend this Privacy Statement at any time, but we will always ensure that the latest version is shown on our websites.
If you have any questions about this Privacy Statement, please contact us on firstname.lastname@example.org